There are many ways to deal with defective plastic orders from Vietnam. In this article, we are going to give you common solutions to some issues in plastic orders and further explanation. If you are afraid of receiving faulty plastic products, don’t worry because we also provide tips to mitigate this risk.
1. Most Common Issues in Plastic Orders
Faulty products
Faulty products are the most common among defective plastic orders. Plastic product is considered to be faulty when it has a different appearance, fails to ensure consumers’ safety, does not function as normal, or is damaged.
Product faulty product is often caused by either manufacturing or shipping process. If the defect is caused by the manufacturer in any stages of plastic product manufacturing process, the manufacturer or supplier must be in charge of. Otherwise, if the product defection is found due to transportation, the responsibility depends on the contract.
Wrong products
Plastic products are considered to be wrong products when they are different from the ordered products. Wrong products sent to you are the mistake of the seller, so the seller is the one who takes responsibility.
Missing products
Missing product is when the number of received products is less than the number of ordered products. In this case, the seller has to take all responsibility.
Underperforming products
Underperforming products are products that perform less well than expected. The actual performance of these products are worse than it is advertised or claimed by the seller. However, it’s not easy to deal with because there may be variation in terms of dimensions, colors caused by mass production or display conditions in different circumstances.
Faulty gifts
Faulty gifts are also considered to be faulty products. They are handled in the same way as normal products you buy from the sellers.
2. Best Ways to Deal with Defective Plastic Orders
The first and foremost action to deal with defective plastic orders is to contact the seller for further discussion. In most cases, buyers are able to decide on which method to deal with issues of plastic orders, unless they are specified in the contract between the seller and the buyer. These are some common remedies to deal with faulty plastic orders.
Ask for repair or replacement
The most common way to deal with defective plastic orders is to ask for repair or replacement. If the received products are faulty, you can decide on either to get a repair or to get a replacement.
The responsibility of the seller is to repair or replace the faulty products in a reasonable time, and convenient procedure for the buyer. If there is a replacement, the seller must replace the faulty plastic products with the same ones or at least the similar products. But in case the cost of replacement or repair is too expensive for the seller, you can consider a price reduction or refund.
Get a refund
You can require the seller to refund if he or she cannot offer a repair or replacement due to failure to meet the requirement of time, cost, or the seriousness of the fault that cannot be fixed. To get a refund, you must return the defective products, normally within 30 days.
The refund payment method is often in the same form as the original payment of the order, unless you agree on another payment method the seller offers.
Ask for a price reduction
If the fault of the plastic order is minor, you can ask for a price reduction. The reduction in price must be appropriate to the reduced value of the goods.
Withhold outstanding payment
You can withhold the outstanding payment if you have not fully paid for the plastic order. The amount of money withheld must reflect the reduced value of the plastic products.
Note: The remedies above are used commonly, but not for all cases due to differences in the legal system of each country and specific contract. For specific solutions to each plastic order, please contact the seller for help.
3. Tips to Avoid Defective Plastic Order
To mitigate defective plastic orders from Vietnam, you can follow these advices:
Carefully select reliable plastic supplier
You should conduct thorough research on your potential suppliers through as many channels as possible. Verify information about the supplier by stalking them on websites, social media, e-commerce platforms, etc. It’s essential to verify their scale, experience and past performance. You can also explore third parties such as their customers, partners, and press reports about them.
Specify quality standards in the contract
Establishment of clear quality standards and details in the contract is very important. The constitutes defined include acceptable quality, packaging, and delivery conditions.
Inspect product quality pre shipment
Before making the first purchase, you can require the plastic supplier to provide samples. For example, Inochi gives buyers free samples for the first purchase so that they can be assured of the quality of products.
If you want a more careful inspection, you can take a visit to the plastic manufacturer. However, it may cost you time and effort. Instead, you can consider hiring a third-party inspection company to examine the product quality.
Include warranty and replacement clauses in the contract
Warranty and replacement clauses in a contract acts as an insurance for your order because they clarify the action must be done when received products are defective.
Get cargo insurance
The cargo insurance protects your plastic products from being damaged, losing, or missing during transportation.
Inspect quality on delivery
When the goods have arrived, your task is to inspect thoroughly and document at the same time in case there are any issues. By doing this, you can have proof to strengthen your claims for refunds, returns or any compensations.
4. Inochi Global – No Need to Worry about Defective Plastic Orders
Inochi Global is among top reliable plastic manufacturers in Vietnam, which can be your potential plastic supplier. We have presented in over 80 countries and are well-known for consistent premium product quality. These are the reason why you don’t need to worry about defective plastic orders when buying our products:
- Manufacturer not reseller: Inochi Global has 4 factories spanning nearly 80,000m2. We have full control of our plastic product manufacturing, managed by experienced employees from the R&D Team to the professional QC Department.
- Certificates and Awards: Inochi Global has gained prestigious certificates such as ISO, FDA, BRCGS, BSCI, RoHS and is positioned in the Top 100 of ASEAN brands. Those reflect the quality of Inochi plastic products and production.
- Sample policy: Inochi Global provides free samples for new customers with detailed policy. Our sample sets act as a demo for buyers to understand and inspect Inochi products’ quality, and all procedures to deliver the orders to buyers’ destinations. Please read Sample Information for more details.
Inochi Global is continuously looking for partners all over the world, which aims to increase mutual benefits as well as bring our great plastic products worldwide.
The post has given various ways to deal with defective plastic orders from Vietnam as well as how to mitigate the risk of receiving defective products. If you have any questions, feel free to ask and we are willing to support you 24/7. Hope that you find a reliable supplier of plastic products without any arising issues.
